Exchanges are allowed within 1 week of receiving your order. Item availability is not guaranteed, kindly make sure to check if the new size you’re requesting is currently in stock online before making your request. The item must be sent back with all tags attached, in the same condition as you received it. Kindly send an email to agoodwill.opoc@gmail.com with the following details:

First & last name / Order Number / Phone Number / Item(s) being exchanged / New size requested / Exact delivery address / Reason for Exchange
All exchanges have a 90EGP processing & handling fee.

Refunds are only accepted if they are returned immediately to the courier and the shipping fees are paid.

Please check the size guide before placing your order.

Cairo: 2–5 business days. All other cities in Egypt: 5-8 business days.